Consumer information

Aaron Services is a responsible supplier of heating and maintenance services to Local Authorities, Housing Associations and Trusts throughout East Anglia and the Midlands. Our aim is to ensure the heating systems of approximately 100,000 customers are regularly serviced and maintained to a high standard. As a customer we hope you find the following information useful.

What to do in a Gas Emergency

If you think that you can smell Gas in your home, turn off your supply at the gas meter, ventilate area by opening windows and doors, and immediately contact the National Gas Emergency Service Provider, National Grid on 0800 111 999.

Trouble Shooting Checklist

There could be a number of reasons why your central heating or hot water system isn't working.

Download our trouble shooting checklist here

The importance of your Annual Heating Safety Check

Every year, Aaron Services Ltd arranges suitable appointments with our customers to gain access to their home for an essential annual heating safety check. Having your appliance/s serviced helps to ensure your safety and its successful completion is in the interests of all concerned parties. Legislation states that the service must be carried out once a year, so it is essential that you make every effort to keep this appointment or contact us immediately to make an alternative appointment. Should you fail to keep your appointment or fail to arrange an alternative date, the matter will be referred back to your Landlord.

Energy saving advice

We all want our homes to be warm and snug this winter - while keeping heating bills to the minimum. The solution? Make a few little changes so no energy goes to waste. Here are our tips for a warmer, greener winter...

Heating your home is a necessary part of the British winter, but it can be expensive. Don't resign yourself to chilly rooms and big bills - just make sure you're heating efficiently.

With a little preparation you can cut your heating bills and settle in for a snug, green winter. Plus we've got other great ideas for being eco-friendly in the run up to winter.

  • Fine-tune your central heating
  • Bleed your radiators
  • Insulate your loft and walls
  • Check for draughts
  • Get your boiler serviced
  • Compost those autumn leaves
  • Remember to switch off your lights
  • For further information visit:

Home Heating Safety

Please ensure that you allow us to gain access to your property on an annual basis, so that our trained engineers can carry out safety checks on your central heating appliances.

Please also remember that an air vent that supplies combustion air to an appliance must never be blocked up, as it this can cause serious issues including CO poisoning!

Pensioner heating funds and benefits

Keeping your house warm in winter can be tricky when you're surviving on a pension, but thankfully, there are heating funds and benefits that you can claim for this purpose, some of these are described below.

Winter fuel payments

These are available to those over the age of sixty (provided that you are sixty or over on the qualifying date, which is usually the third Monday of September). They are tax-free, and are not dependent on how much (or how little) your household income is. Most households will get £200 to put towards heating costs, but this rises to £300 for those over eighty. These payments do vary though, and are generally confirmed in the summer.

If you have a basic state Retirement Pension, you should be eligible to claim this benefit. Most of the time, these do not need to be claimed, as long as you are eligible. However if you have not previously received a Winter Fuel Payment and you don't receive one of the following, you will need to make a claim: Retirement Pension, Pension Credit, Income Support, Jobseeker's Allowance, Attendance Allowance, Disability Living Allowance, Incapacity Benefit, Severe Disablement Allowance or Bereavement Benefit.

Cold weather payments

If the weather is exceptionally cold, these are available to put towards heating bills. The weather must be below zero for a week or more in order for Cold Weather Payments to be paid out, and they aren't huge payments - for each affected day, you will get £8.50. This payment does not have to be claimed, as it will be sent out automatically.

Warm front grants

These are available to those who are deemed at risk, including the elderly. Through the grant, you may be eligible for up to £2700 per year to put towards heating your home. This can include insulation to help your home become more energy efficient. If you are receiving Pension Credit, you should be eligible for the grant.

If you are not currently taking advantage of the benefits and grants that are available to help pensioners with their heating costs, you are definitely missing a trick. These payments can go a long way towards adequately heating your home in the winter months. Millions of pensioners are not claiming for heating benefits that they are entitled to, and this can have devastating results - every year, thousands of elderly people die because they thought that they couldn't afford to switch their heating on. If they had been aware of the heating benefits on offer, this could be an entirely different story.

Further information:

Repairs and maintenance
Repairs and maintenance
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Health and Safety